Erum Jamal is committed to providing the highest quality luxury pret, formal, and bridal wear, most of which is made-to-order or handcrafted for a perfect fit and finish. Due to the custom nature of our products, we have a limited return and exchange policy as outlined below:

• Eligibility: Exchanges are considered only in exceptional cases such as manufacturing defects, incorrect item shipped, or significant damage during transit. Requests must be made within 7 days of delivery.
• Condition: The product must be in its original unused condition, with all tags attached, original packaging intact, and accompanied by the invoice/order details.
• Non-Exchangeable Items: No exchanges or returns are accepted for: Made-to-order/custom items, Sale/discounted items, Worn, washed, altered, or mishandled products, Accessories, jewelry, or embellished pieces.
• Inspection: All returned/exchanged items will be inspected by our quality control team. If the item is found to have been used or damaged by the customer, the exchange will be declined.

Due to the bespoke and made-to-order nature of our collections, we generally do not offer cash refunds. Refunds are processed only in exceptional circumstances (e.g., proven manufacturing defect) and are at the sole discretion of Erum Jamal.

• We do not support refunds for Cash on Delivery (COD) orders.
• Sale, custom, or personalized items are non-refundable.
• Refund Process: If approved, a credit will be issued to your original payment method (credit/debit card) within 2-4 weeks.

• Delivery Time: Standard processing and delivery takes 25-30 working days for both domestic (Pakistan) and international orders. Times may be longer during peak seasons.
• Shipping Charges: Calculated at checkout based on destination and weight.
• Return Shipping: If the error is ours (damaged/incorrect order), Erum Jamal will bear the cost. Otherwise, the customer is responsible for shipping the item back to our designated warehouse.

We track all shipments until delivery. However, once dispatched, delivery is subject to the courier's terms.

• If your order is not received within 7-10 days after the estimated window, contact our customer service immediately.
• Erum Jamal is not liable for delays or losses caused by courier services or customs. Customers are responsible for any import duties or taxes on international orders.